Home / Refund Policy

We accept refunds for unopened, unused items. Please return your unopened item within 30 days of purchase for a full refund or exchange. We will happily provide a refund or exchange less the return shipping costs.

To be eligible for a return, your item must be in the original packaging, unopened or unused.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

For any other questions please contact us at info@neomega3.com or you can reach us at 800-717-1645.

Sale items (if applicable)
Both regular and Sale items are eligible for refund if refund conditions above have been met.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@neomega3.com and send your item to: PO box 1607, Apex North Carolina US 27502.

To return the product, customers should mail the product to: po box 1607 apex North Carolina US 27502.

Customers are responsible for paying for shipping costs for returning an item. Shipping costs are non-refundable. If customers choose to return the item with a prepaid shipping label generated by neomega3.com, the shipping cost will be deducted from the total refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.